About this role
Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield, Missouri center. The Call Center Supervisor will take the lead in the training process, ensuring that every PCR is well prepared to assist our patients. Additionally, this highly skilled supervisor will continue to support the PCRs post training by monitoring progress, ensuring goals and expectations are met, answering questions, and providing them ongoing coaching and encouragement. The ideal candidate should be sales/goals driven and passionate about our business and should also be analytical, supportive, and prepared to act as a resource.