About this role
Discover Rennaï, the beauty and modern self-care destination of the future.
At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.
Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.
POSITION OVERVIEW
We are seeking a certified and skilled Esthetician with a genuine passion for the beauty industry, entrusted with providing personalized skincare and beauty services through exceptional customer service.
The successful candidate will be customer-focused, have an eye for detail and an extensive knowledge of luxury beauty products, and play a critical role in creating a personalized customer experience anchored in self-care.
Reporting to the Experience Manager, the Esthetician will build genuine connections with our valued clientele, helping them discover and embrace their individual beauty.
This position includes a comprehensive benefits package.
RESPONSIBILITIES
Treatments and Consultations
• Perform esthetic procedures such as facials, microdermabrasion, chemical peels, and other beauty treatments, using cutting-edge techniques and high-quality products.
• Conduct thorough consultations to assess customers' skincare needs, concerns, and goals, employing empathy and self-awareness to provide personalized recommendations on suitable treatments and products.
• Maintain a clean, organized, and hygienic treatment area, adhering to all safety and sanitation guidelines to ensure a safe and comfortable environment.
Expert Product Knowledge
• Demonstrate an in-depth understanding of luxury skincare and beauty products, and effectively educate customers on their features, benefits, and proper usage to increase sales and enhance the customer experience.
Customer Experience
• Build trusted customer relationships by maintaining self-awareness, providing exceptional and consistent service, offering follow-up recommendations and establishing personalized skincare regimens to foster long-term client loyalty.
• Proactively identify opportunities to upsell and cross-sell products and services during treatments and consultations, enhancing customer experience and driving sales.
• Efficiently manage appointments, ensuring that all customers receive timely and exceptional service while maintaining a smooth workflow throughout the day.
Team Collaboration
• Collaborate with fellow estheticians, beauty advisors, and other team members to create a cohesive, accountable, and positive work environment, sharing knowledge, insights, and best practices to collectively achieve department goals and customer satisfaction.
Rennaï Representation
• Represent our luxury beauty retailer with pride and professionalism by embodying the brand's values, authenticity, and aesthetic through personal grooming and style.
• Act as a brand ambassador both in-store and online, leveraging social media platforms to engage with customers and promote our products.
Continuous Learning
• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
SKILLS AND EXPERIENCE YOU WILL NEED
• Valid esthetician licence from an accredited institution.
• Proven experience as an esthetician, preferably in a luxury spa, salon, or high-end beauty environment.
• In-depth knowledge of skincare principles, techniques, and treatment modalities, with a focus on luxury brands and products.
• Excellent communication and interpersonal skills; bilingual in French and English.
• Exceptional customer service skills, relationship building/handling, and sales acumen.
• Impeccable personal presentation and grooming, maintaining a polished and sophisticated appearance.
• Flexibility to work evenings, weekends, and holidays as required.
BONUS POINTS IF YOU
• Have a degree or certification in a related field.
• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Are a self-care and wellness ambassador.
Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let's create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers' lives.