About this role
Why Ryan?
• Competitive Compensation and Benefits • Business Connectivity Reimbursement (Phone/Internet) • Gym Membership or Equipment Reimbursement • LinkedIn Learning Subscription • Flexible Work Environment • Tuition Reimbursement After One Year of Service • Accelerated Career Path • Award-Winning Culture & Community Outreach
The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions.
Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions.
This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment. Duties and responsibilities, as they align with Ryan’s Key Results
People
• Build strong working relationships with business stakeholders, practice areas, and cross-functional teams. • Maintain effective communication across innovation and transformation initiatives. • Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements. • Support alignment between business priorities, innovation initiatives, and solution delivery activities. Client
• Engage with practice areas to gather, document, and refine business requirements and use cases. • Support innovation intake and discovery processes across multiple business functions. • Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions. • Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions. • Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives. • Assist stakeholders in translating operational challenges into scalable and practical business solutions. Value
• Support innovation and transformation initiatives that improve operational efficiency and business effectiveness. • Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities. • Assist in mapping current-state processes and supporting future-state solution design. • Track project timelines, deliverables, dependencies, and implementation activities across multiple workstreams. • Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams. • Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts. • Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business. • Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required. • Other duties as assigned.
Education and Experience
• Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred) • 2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles • Experience gathering business requirements and working with cross-functional stakeholders is preferred • Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred • Experience supporting proof-of-concept or pilot initiatives is considered an asset
Preferred Skills
• Business analysis and requirements gathering • Stakeholder engagement and relationship management • Strong analytical thinking and problem-solving capability • Innovation and technology curiosity • Process optimization and workflow improvement mindset • Project coordination and multitasking ability • Strong written and verbal communication skills • Ability to work effectively in fast-paced and evolving environments • Interest in emerging technologies, automation, and enterprise AI • Strong organizational skills and attention to detail • Ability to adapt quickly and take initiative in ambiguous environments
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