About this role
As a vital member of our Customer Service Europe team, you will serve as the primary point of contact for our customers in Europe, Middle East and Africa. You will play a crucial role in managing the end-to-end customer journey—from initial inquiries and order processing to cross-departmental coordination and identifying future business opportunities.
This role reports into the Sr Manager Customer Service - Europe and will work 3 days a week from our office in Breda and 2 days from home. Key Responsibilities
• Efficiently manage incoming customer calls, handle quotations, and process orders and order confirmations.
• Track existing orders and proactively contact customers via phone and email to provide updates or resolve issues.
• Collaborate closely with internal departments—including Finance, Sales, Warehouse, Production, and Tech Support—both within and outside of EMEA.
• Build strong relationships with customers to identify their unique needs and discover potential future projects.
• Follow established communication procedures, guidelines, and company policies to ensure a consistent, high-quality customer experience.
• Multi-task, prioritize daily assignments, and manage time effectively in a fast-paced environment
What You Bring:
• Bachelor's degree or equivalent working/thinking level.
• Minimum of 5 years of proven experience within a Customer Service or Customer Support team.
• Excellent verbal and written communication skills in both French and English. Fluency in any other European language is considered a strong plus.
• Hands-on experience with ERP systems SAP experience is a major plus.
• Strong organizational skills, exceptional attention to detail, and the ability to thrive under pressure.