About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Relationship Management:
• Build and maintain strong, long-lasting relationships with both new and existing clients.
• Serve as the primary point of contact for client inquiries, concerns, and support needs.
• Proactively understand client needs, objectives, and challenges to provide tailored solutions.
• Ensure high client satisfaction and retention through ongoing communication and support.
Sales and Business Development:
• Identify and pursue new business opportunities through prospecting, networking, cold calling, and email outreach.
• Execute strategic sales plans to achieve and exceed monthly, quarterly, and annual revenue targets.
• Conduct thorough needs assessments and present compelling product/service demonstrations and proposals to prospective clients.
• Negotiate contracts, terms, and pricing to close deals effectively and ethically.
• Identify opportunities for upselling and cross-selling within existing accounts.
Collaboration and Reporting:
• Collaborate effectively with internal teams (e.g., marketing, product, client experience, implementation, etc.) to ensure seamless client onboarding and satisfaction.
• Maintain accurate and up-to-date records of all client interactions, sales activities, and forecasts in the CRM system (e.g., Salesforce, HubSpot).
• Prepare and deliver regular reports on sales performance, market trends, and client feedback to management.
• Stay informed about industry trends, market developments, and competitor activities to inform sales strategies.
EDUCATION, TRAINING, AND EXPERIENCE:
• Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
• Proven experience (2+ years) in sales, account management, or business development in the telecommunications and managed services industries.
• Demonstrated ability to meet and exceed sales quotas consistently.
REQUIRED SKILLS:
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional, timely and courteous manner.
• Strategic thinking and the ability to accurately estimate the stage and close dates for business/sales opportunities.
• Effective written and oral communication skills.
• Ability to perform a variety of tasks, often changing assignments on short notice
• Ability to make sound decisions using the information at hand
• Strong trouble resolution and problem-solving skills
• Confident when presenting technical information to clients and key stakeholders.
• Deadline-driven with the ability to multi-task and manage change within a fast-paced environment.
• Knowledgeable of sales level complex services and promotions.
• Expert in network building, negotiation, and issue resolution skills.
• Analytical thinker with the ability to manage and foster change.
• Coachable with an entrepreneurial spirit and an aptitude to learn the product suite.
• History of working well under pressure within a dynamic, fast-paced environment.
• Experience selling various verticals.
• Able to work independently and remotely to identify and cultivate market opportunities.
TOOLS, EQUIPMENT, AND SOFTWARE:
• Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook.
• Demonstrated commitment to and discipline for the use of whichever CRM solution or other tools are defined as mission critical to the work.
• Must have and maintain a valid Driver's license
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Mix of indoor work in an office environment and work at and going between prospect locations.
• Frequent utilization of manual dexterity, computer screen(s), teleconferencing technologies and similar tools.
• Frequent travel by vehicle with minimal overnight