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Technical Customer Engineer II @ Nordsonhcm

China - Shanghai - Building 11- East Jiangtian Road- No. 212OnsiteFull-time
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About this role

• Conducting on –site service for Nordson PPS produce (MD, PELL, EDI ) which comprises installation, Start –up, commissioning, trouble-shooting ,claim management ,training and maintenance.

• Supervise and execute installation and commissioning of PPS’s product, coordinate all relevant on-site construction with the OEM company /owner .Monitor site progress and report project status to the project Management, Schedule tasks and staff in accordance with contract conditions, customer’s requirement and cost budget.

• Repair PPS components in Shanghai plant and at customer site.

• Startup and commissioning of Nordson PPS product at customer site .

• Ensure that the installation quality.

• Follow-up open issues until completion of project, submit formal acceptance and archive files and documents on sever.

• Act professional at site to achieve full customer satisfaction.

• Recommend spare parts and preventive maintenance service to customer.

• Familiar with Siemens Step7 / WinCC/ Profile bus. • Above 5 Years relevant working experience in site service for Polymer/plastics plants experience in molding company . • Ability to independently analysis problems onsite ,customer solution shall be proposed and carried out in close communication with the service Dept. • Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation • Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends • Good Chinese and English communication skills ,Both in speaking and writing are mandatory .

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