About this role
Job Purpose: Provide direct care and management of clients in an acute, 24-hour psychiatric stabilization unit. Supports the day-to-day functioning of the clinical team and provides leadership through supervision and consultative support for staff.
Goals and Objectives: • Work as part of a multi-disciplinary team to provide crisis assessment, monitoring, and client care in an environment that optimizes safety and reduces the likelihood of medical/clinical care errors, while providing support to the people receiving services. • Provide a consistent, on-site (where possible) leadership presence for teams. • Foster staff development and competency through supervision, coaching, trainings, and team meetings. • Monitor documentation and oversee clinical care delivery to ensure regulatory standards and/or contractual requirements are met. • Enhance professional growth and development through participation in specialized training.
Duties and Responsibilities: • Monitor the clinical milieu including accountability for completion of routine 15-minute, 30-minute and line-of-sight checks. Initiate regular interactions with clients to observe client mental status and safety risk on the unit • Assist clients in activities of daily living and lead supportive care initiatives • Provide opportunities, through daily interaction, for clients to achieve optimal wellness during an acute mental health crisis while aligning with treatment goals • Facilitate some therapeutic groups and activities to assist clients in developing skills to help them problem solve, reduce crisis response, meet goals, and prepare for discharge to the community • Assist with admission and discharge of clients • Actively participate in crisis management, including de-escalation when a person is in crisis or at risk of escalating on the unit • Ensure timely documentation of all interventions provided. Ensure all clinical and administrative documentation is written according to regulatory guidelines • Demonstrate good communication and professionalism with clients, co-workers and outside agency personnel in order to provide high quality services and enhance community relationships • Follow all AllHealth Network policies and procedures • Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines • Perform other duties as required within the scope of the position and the experience, education and ability of the employee. • In conjunction with Clinical Managers, oversee the administrative supervision of the team to ensure performance standards and staffing needs are met. • Complete the ongoing monthly staff schedule and ensure proper staff coverage. • Provide support to team members including assistance with crisis situations and other urgent matters. • Work collaboratively with Management team to understand department objectives, strategies and vision in order to maximize staff efficiencies and operations. • Assist with developing a successful, productive and cohesive team to achieve performance metrics. • Provide coaching and mentoring to staff, including training, to maintain ongoing job competencies. • Directly manage complex requests from clients, providers or staff. • Review and approve employee timesheets and time off requests. • Act as a resource to answer questions and assist with delegated tasks and projects. • Follow all AllHealth Network policies and procedures • Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines • Ensure staff complete all required training in Relias as well as live required trainings. • Assist with interviewing job candidates. • Work evening shifts to provide leadership coverage to the units outside of regular business hours. • Perform other duties as required within the scope of the position and the experience, education and ability of the employee.
Key Technical Skills and Knowledge: Education • High School Diploma or GED. Some college in Human Services or Nursing Assistant Certification preferred. Experience • Coursework in Behavioral Health, or related experience preferred. • At least one year supervision and management experience preferred. • May require additional specialized experience and knowledge depending on program needs and focus, i.e., housing, vocational rehabilitation, recovery, working with special populations, etc.
Skills • Ability to establish trust and rapport with individuals in acute care settings and their support systems, including families, significant others and caretakers. • Ability to assess and intervene in crisis situations. • Ability to document according to guidelines in the Electronic Health Record • Ability to work as part of a team • Must be competent in therapeutic interventions and have the ability to coach staff in these areas • Must be skilled in risk assessment and have the ability to coach staff in these areas. • Knowledge of community resources
Key Technical Skills and Knowledge: • Education: Master’s degree in Social Work, Counseling, Psychology or related field. • Experience: Minimum of 2 years’ experience working in a clinical setting in the behavioral health field. • Demonstrate a high level of skill in assessment, evaluation and therapeutic engagement of diverse clients; use of evidence-based counseling models and techniques that match presenting problems; good diagnostic skills and treatment/care planning; and the ability to work with clinical documentation and electronic health records (EHR). • Knowledge of DSM V and working principles of recovery and trauma-informed care in treatment planning and in direct care. Experience working with individuals and families who experience various mental, behavioral, and substance abuse conditions. • Ability to operate PC-based software programs including proficiency in Word, Excel and other computer based systems. • Possess advanced written and oral communication, decision making and problem solving skills, and efficient time management. Excellent interpersonal skills, the ability to work independently and as part of a team; collaborating with other internal and external teams. • Must possess own transportation, have a good driving record, a valid driver’s license, and proof of insurance.