About this role
The DeWitt Companies has an immediate opening in our IT department for an experienced IT Support Specialist. If you thrive in a fast-paced environment and enjoy keeping critical systems running smoothly, this could be the perfect position for you. In this role, you will be responsible for installing, configuring, and maintaining workstations, servers, network applications, and other infrastructure components, as well as monitoring system performance, managing user accounts, and implementing security protocols and patches. You will handle ticket escalations from junior help desk technicians, troubleshoot hardware and software issues, manage and monitor backups, and collaborate with other IT team members to plan and implement system upgrades and improvements.