About this role
The District Manager is responsible for creating a culture that reflects the company values, increasing sales and profits through sound financial management and provides leadership, direction and support to the General Managers. The overall goal of the Multi-Unit Manager is to ensure successful operations of the restaurants in his/her portfolio.
QUALIFICATIONS
• Restaurant industry experience
• Minimum 4 year degree
Essential Functions FINANCIAL
• Meets or exceeds budgeted sales and profits.
• Maximizes profits by controlling expenses within established budget guidelines.
• Identifies, evaluates and responds appropriately to labor efficiency problems.
• Monitors restaurant management and employee schedules.
• Identifies, evaluates and responds appropriately to cost of food efficiency problems.
OPERATIONS
• Ensure all restaurants meet or exceed Popeyes operations and quality standards.
• Provides counsel on improving operational performance.
• Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards.
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas, restrooms and the outside appearance of the restaurant.
GUEST SERVICE
• Responds immediately to guest complaints.
• Maintains & implements a strong commitment to guest satisfaction.
PERSONNEL
• Recruiting, selecting, training, supervising, coaching, counseling, and when necessary, terminating restaurant management staff.
• Develop managers by providing ongoing feedback and establishing performance expectations.
• Creates and maintains plan for developing internal candidates for promotion.
TRAINING
• Trains Manager in changes in company policy or procedures.
• Aids Managers in identifying potential problems and develop solutions.
• Ensures proper training of Manager Trainees and monitors effectiveness of training stores.
PEOPLE DEVELOPMENT
• Develops managerial and leadership abilities of restaurant management staff.
• Consistently and constantly reinforces company values.
• Conducts meetings with restaurant management team on a regular basis.
• Provides coaching and feedback on an on-going basis.
EMPLOYEE RELATIONS
• Conducts investigations as required. Involves the Director of Operations and Human Resources as appropriate to resolve issues.
• Coaches restaurant management for improved performance.
• Works with restaurant management team to define potential issues/problems and assist the restaurant management team in building solutions.
ADMINISTRATION
• Maintains compliance with all state, local and federal regulations, as well as company policies and procedures. Performs loss prevention audits to ensure all laws are being followed.
• Completes all required financial reports accurately.
• Responds to P&L statements and takes corrective action as necessary.
• Acts as liaison between the field and home office.