About this role
Business Analyst (S/4HANA GBS Operational Readiness)
To ensure operational readiness and conclusive analysis and findings are provided to the transition team for the GBS process and operational readiness during S/4HANA rollouts. This role assesses scope, validates service delivery model alignment, evaluates operational capability (training, system understanding, and process adherence), and identifies gaps prior to and during country go-lives. The position enables successful stabilization by highlighting process inefficiencies, identifying services not yet transitioned to GBS, and supporting Transition & Transformation initiatives to deliver standardization, efficiency, and scalability.
1) Main tasks:
• Analyze process and countries part of S/4HANA rollout scope and validate alignment with defined GBS service delivery model and scope • Assess operational readiness of countries prior to go-live: • Evaluate user training completion and effectiveness • Validate business process understanding • Ensure operational teams are to use S/4HANA in daily operations
• Conduct gap assessments in: • Process execution • System usage • Governance and controls
• Identify process inefficiencies and deviations from global templates • Highlight services or countries not yet transitioned into GBS scope • Provide structured inputs to Transition & Transformation (T&T) team for transition planning • Work closely with Transition Managers to: • Enable smooth handover of services into GBS • Support transition planning, readiness tracking, and issue resolution
• Document findings, risks, and recommendations with clear prioritization • Support go-live readiness reviews and operational checkpoints • Track and follow up on readiness actions and remediation plans
2) Secondary tasks: Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.
• Support development of training materials and readiness frameworks • Participate in SIT/UAT and hypercare phases from an operations readiness perspective • Highlight scope for continuous improvement initiatives across GBS processes • Assist in defining standard operating procedures (SOPs) wherever needed 3) Miscellaneous tasks: Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.
• Support multiple country rollouts in parallel within global programs • Contribute to GBS maturity and governance frameworks • Participate in workshops, process alignment discussions, and stakeholder reviews
Organization* The function incumbent reports to: Organizational unit: Director, Transition & Transformation GBS Solutions & Strategy Important internal interfaces: Important external interfaces: Works across GBS and non GBS functions, Process Organization, Operationals SME, S4 Hana Process IT leads, GBS Transition managers etc..
• Implementation partners / consulting firms • External transition or training vendors
Representation Rules* The function incumbent is represented by: The function incumbent represents: Please list the function title of the deputy GBS Transition & Transformation function in readiness and operational assessments
Key Performance Indicators Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.
• % countries successfully assessed for readiness before go-live • Reduction in post-go-live operational issues • Training completion & effectiveness scores • % of scope transitioned into GBS as per plan • Number of identified gaps resolved before go-live • Stakeholder satisfaction (operations, transition teams)
Authority to give instructions and make decisions Technical and/or disciplinary authority of the function (if applicable):
• Provides recommendations on readiness, process improvements, and transition priorities • Flags risks and escalates readiness gaps impacting go-live Qualifications, experience, know-how and skills critical for success
• Bachelor’s or Master’s degree in Business Administration, Finance, Supply Chain, or related field • Has relevant experience in analysing processes during enterprise wide technology change • Certification in SAP / S/4HANA or Business Analysis (preferred) ; usage of SAP knowledge preferred • 5–8 years in Business Analysis / Operations / GBS / Transformation roles • Experience in S/4HANA implementations or ERP transformations • Exposure to GBS or shared services environments • Experience in transition or operational readiness activities preferred • Strong analytical and problem-solving skills • Excellent stakeholder management and communication • Structured and detail-oriented approach • Ability to work in a fast-paced, transformation environment • Strong collaboration and influencing skills • Understanding of S/4HANA business processes (Finance, Supply Chain, etc.) • Knowledge of GBS service delivery models and transition frameworks • Process mapping and gap analysis methodologies • SAP S/4HANA (user-level understanding across modules) • MS Excel, PowerPoint • Process documentation tools (e.g., Visio, Signavio) • Knowledge of reporting tools (Power BI – optional) • Understanding of shared services / GBS operations • Exposure to global operating models and cross-country processes • Flexibility to support global time zones • Occasional travel for workshops and go-live support • Availability during critical go-live and stabilization periods