About this role
The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product adoption, and ensure a positive overall experience. This role advances company objectives by driving customer satisfaction, identifying opportunities for added value, and supporting sales initiatives through proactive outreach, lead generation, and lead sharing. In addition, the Customer Support Specialist documents customer needs, monitors health indicators, and collaborates closely with cross-functional teams to resolve issues efficiently - helping deliver a seamless, coordinated customer journey that builds long-term loyalty and success.