About this role
The IT Support Specialist III is responsible for supporting advanced technical issues for 500+ Corporate Staff, at both and corporate office locations and regional office locations. This role will maintain user lifecycle, perform hardware/software installations, perform troubleshooting, and improve IT systems/processes through creation of SOP/Knowledgebase documentation. The IT Support Specialist III will serve as the subject matter expert for the team and operate as a technical escalation point for the tiers 1 and 2 analysts as needed.