About this role
JOB REQUISITION "Gurgaon” “RH” “Specialist - Application Support and Maintenance” LOCATION NEW DELHI ADDITIONAL LOCATIONS
JOB DESCRIPTION KEY RESPONSIBILITIES 1. Ticket Management: o Monitor and manage incoming support tickets related to the iTRAC application. o Prioritize and categorize tickets based on urgency and impact. o Collaborate with users and stakeholders to gather necessary information for issue resolution. o Ensure timely updates and communication with users regarding the status of their tickets. 2. Batch Stream Management: o Oversee the scheduling and execution of batch jobs within the iTRAC application. o Monitor batch job performance and troubleshoot any failures or delays. o Coordinate with relevant teams to ensure that batch processes run efficiently and meet business requirements. 3. Light Coding: o Perform light coding tasks as needed to enhance application functionality or resolve issues. o Collaborate with development teams to implement changes and improvements to the iTRAC application. o Document code changes and maintain version control as required. 4. Manual Validations and Reconciliations: o Conduct manual validations of data and processes within the iTRAC application to ensure accuracy and compliance. o Perform reconciliations between different systems and data sources to identify discrepancies and resolve them promptly. o Generate reports on validation and reconciliation outcomes for review by management. 5. Collaboration and Communication: o Work closely with cross-functional teams, including IT, operations, and business units, to address application-related issues and enhancements. Provide training and support to end-users to maximize the effective use of the iTRAC application. o Participate in regular meetings to discuss ongoing projects, ticket statuses, and process improvements.
Key Requirements Able to work until 9:00 AM PST two times a week. Some Production Support Experience Some SQL and light development experience Good communication Skills Good documentation Skills Able to work within a team Nice to have Experience with Jira, ServiceNow, Autosys, MFT
Required Qualifications Graduation: B Tech
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