About this role
What You Can Expect:
1. Operational Strategy & Leadership
• Develop and implement operational strategies aligned with the company's overall business objectives. • Lead and manage the warehousing, distribution, and logistics teams to ensure the efficient operation of all facilities. • Ensure compliance with company policies, safety standards, and regulatory requirements. 2. Warehouse and Distribution Management:
• Oversee the day-to-day operations of the warehousing facilities, ensuring optimal space utilization and efficient inventory management. • Implement and monitor warehouse and distribution KPIs such as productivity, accuracy, order fulfillment rates, and on-time delivery. • Plan and manage resources to handle seasonal demand, new client onboarding, and any expansion of services. • Ensure accurate inventory control processes and systems are in place, minimizing stock discrepancies and shrinkage. • Develop efficient inbound and outbound processes to optimize receiving, storage, and dispatch. • Source vendors and review their performance and benchmarking the rates to ensure we are competitive in the market 3. Process Improvement & Automation:
• Identify and implement process improvements to drive operational efficiency, reduce costs, and improve service quality. • Leverage technology and automation solutions to optimize warehousing and logistics operations. • Lead continuous improvement initiatives, such as Lean or Six Sigma projects, to enhance operational performance. 4. Customer Satisfaction:
• Ensure that customer orders are processed and delivered on time with high accuracy and quality. • Work closely with the sales and relevant teams to address customer needs to ensure that warehousing services are meeting customer needs and resolve pro-actively any operational issues. • Monitor key performance indicators (KPIs) related to service levels and make adjustments to operations as needed. • Act as the primary contact for major clients in relation to operational issues, ensuring a high level of customer satisfaction. • Coordinate with other departments such as finance, HR, and IT to ensure seamless support of operational activities 5. Team Leadership & Development:
• Lead, mentor, and develop the operations team, fostering a culture of collaboration, accountability, and high performance. • Provide regular training and development opportunities to ensure the team is up-to-date with industry best practices and technology. • Manage performance reviews, succession planning, and workforce planning for the operations team. 6. Budgeting & Financial Management:
• Develop and manage the operations budget, ensuring cost control while meeting service level agreements. • Monitor operational expenses and implement strategies to reduce costs without compromising service quality. • Collaborate with the finance department to forecast future operational costs and revenue contributions from the operations team. 7. Compliance & Safety:
• Ensure compliance with all safety, legal, and regulatory standards, including OSHA, health, and environmental standards. • Promote a culture of safety within the team, ensuring all staff are trained on best practices and adhering to warehousing policies and procedures, including product handling and storage regulations. • Maintain a safe working environment by enforcing safety protocols, conducting regular audits, and ensuring staff are trained on safety procedures 8. Integration of Operational Objectives with Project Management
• Accountable for overseeing and managing all aspects of multiple project workflows, ensuring timely and successful completion aligned with operational implementation plans. • Establishment of comprehensive project plans, defined tasks, resource allocation, and clear ownership to ensure all milestones are delivered on schedule for multiple projects 9. Project Implementation
• Plan and execute new warehouse setups, system integration or operational transitions and, designing efficient warehouse processes. • Collaborate with stakeholders to ensure alignment and endorsement of project and operational activities. • Recruit and train staff, ensuring compliance, and supporting operations during go-live. • Post implementation, the focus shift to monitoring performance, ensuring smooth handover, and driving continuous improvement
What You Bring:
Qualifications:
• Strong leadership and team management skills with the ability to drive performance and foster collaboration. • Ability to develop and execute operational strategies that align with business objectives. • Expertise in identifying operational inefficiencies and implementing continuous improvement methodologies. • Familiarity with warehouse management systems (WMS), enterprise resource planning (ERP), and other logistics-related software. • Excellent verbal and written communication skills for both internal teams and external stakeholders. A customer-first mindset, ensuring warehousing operations meet or exceed client expectations • Strong analytical and problem-solving abilities, with a track record of resolving complex operational challenges. • Minimum of 8-10 years of experience in warehousing, distribution, logistics, or supply chain management, with at least 5 years in a leadership or management role. • Proven track record of successfully managing large-scale warehousing operations. • Experience with implementing process improvements, automation, or technology solutions in a warehousing environment • Certifications in Lean, Six Sigma, or Supply Chain (e.g., APICS, CSCP) are highly desirable. • Bachelor’s degree in supply chain management, Operations Management, Business Administration or a related field