About this role
PRIMARY OBJECTIVE
• Responsible for the Mortgage Team’s Mortgage sales performance/target.
• Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.
• To support the region’s BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity and engagement with PBM.
• Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.
• Ensure customer service is competitive vs industry level.
• Meet compliance requirement as per our Banking Guideline.
• To create product awareness in the market by establishing strong networking with internal and external customers.
• Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers.
• Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.
KEY RESPONSIBILITIES
Sales Planning & Activities
• Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers to grow Mortgage businesses.
• Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns
• Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.
• Identify and plan cross selling and up selling opportunities
Sales Management
• Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.
• Conduct periodic competitors analysis and feedback to management
• Performance review and analysis on sales by team and each individual staff.
• Resolution of complaints and ensure sales ethic compliance
• Assisting in operational matters, sales headcount, PIP appeals and etc.
Staff Management
• To assist region in monitoring of PBM headcount & hiring.
• Provide on-job training for sales personnels
• To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.
• Coaching and mentoring sales personnels for peak performance
• To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners)
• Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products
REQUIREMENTS
• Diploma or Degree holder
• Minimum 3 years sales & marketing experience preferably at financial institutions
• Possess knowledge of Financing Products which includes the sales and operation processes.
• Ability to lead and motivate team.
• Good interpersonal and relationship building skills
• Good Knowledge in Mortgage Products & Services