About this role
Key Responsibilities :-
• Understand the different types of services and products offered to customers • Provide and communicate information on new product and services for affluent customers • Facilitate customers calls and resolve customer issues • Manage disgruntled customer, handle customer complaints and escalates to relevant parties • Process customer request and ensure communication to relevant parties • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
Requirements:
• Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers • Excellent leadership, interpersonal, communication & motivational skills. • Good knowledge in retail products and services • Customer service and leads management skill. • Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM. • General computer skill. • Proficient in either Mandarin or Cantonese and English is a must • Malaysian Native speaker with the above or more required languages is an added advantage • Willing to work on 24/7 shift cycle