About this role
What You Can Expect:
What will you do:
• Deliver high-quality technical support for Warehouse Management Systems (WMS), resolving complex issues for internal and external stakeholders. • Act as a technical liaison between support, development, and operations teams to ensure timely and effective issue resolution. • Provide subject matter expertise on WMS functionality and integrations. • Document case interactions and maintain accurate records in support tools. • Communicate case status and updates to customers and management. • Analyze and triage customer issues, performing technical research, and collaborating with cross-functional teams. • Contribute to continuous improvement initiatives for WMS operations and support processes. • Other job duties as assigned.
What You Bring:
What you bring:
• Education: • Bachelor's degree in information technology, Supply Chain Management, Industrial Engineering, or equivalent experience.
• Experience: • 3–5 years of experience supporting Blue Yonder WMS (Discreet version) • Strong understanding of warehouse operations and supply chain processes. • 3+ years in IT/SAAS application support with proven ownership of issue resolution.
• Technical Skills: • Proficiency in SQL and relational databases (Oracle, MS SQL). • Ability to debug code and troubleshoot integrations. • Familiarity with monitoring tools (AppDynamics, Splunk), cloud platforms (Azure), and scripting (Python). • Knowledge of solution architecture and deployment best practices.
• Soft Skills: • Excellent communication skills for interaction with all organizational levels—from warehouse floor to executive leadership. • Strong problem-solving, assertiveness, and ability to drive optimal solutions. • Self-motivated, flexible, and able to work independently or in large teams.