About this role
Primary Objective Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area • Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT • Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning • Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management • Set, review and communicate sales targets to all levels of staff across the branch • Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met • Maintain awareness of competitor activity and industry best practices • Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) • Approve quality credits as per approving matrix • Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management • Promote the core values of the Bank • Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix • To adequately train and develop branch staff Customer Service Management • Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank • Resolve customers’ complaints and attend to requests in a timely manner Compliance • Ensure no adverse reports on the Branch audit findings • Ensure compliance of policies and procedures set by the Bank