About this role
What You Can Expect:
• Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues. • Assist users with matters related to business applications and IT systems. • Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures. • Log, escalate, and follow through on all support requests and incidents until closure. • Identify operational gaps and contribute ideas for continuous improvement in IT service management. • Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders. • Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions. • Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively. • Maintain and update internal knowledge base documentation for IT support • Take ownership of assigned projects, ensuring timely completion and quality deliverables. • Internalize feedback to continuously enhance work quality and performance. • Be available for domestic and international travel when required. • Perform other related duties as assigned by the immediate superior.
What You Bring:
• Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field. • At least 1 year of related work experience; fresh graduates are encouraged to apply. • Proficient in English and local language(s), both written and verbal. • Fluency in Mandarin (spoken and written) is an added advantage. • Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred. • Computer literate and willing to learn user support, troubleshooting, and business applications. • Strong communication skills with the ability to explain technical information clearly. • Excellent attention to detail, time management, and ability to meet deadlines. • Adaptable to changing environments and dynamic business needs.