About this role
What You Can Expect:
• Provide technical support for Seeburger BIS (Business Integration Suite) • Diagnose, troubleshoot and resolve EDI-related issues in a timely manner. • Monitor EDI transactions and ensure successful data exchanges. • Collaborate with internal teams and clients to understand and address their EDI needs. • Document support activities and maintain accurate records of client interactions. • Stay updated with the latest developments in EDI technology and Seeburger BIS. • Handle incidents and service requests via ticketing systems • Analyze errors, logs, and transaction data to identify root causes of incidents. • Work as part of a global EDI support team, ensuring seamless support across different time zones and regions.
What You Bring:
• Ability to work independently and as part of a team. • Strong customer service orientation. • Attention to detail and ability to manage multiple tasks simultaneously.