About this role
Strategy & Planning • Develop, implement and manage business plan to maximize sales and achieve targets & business KPIs
Sales Management • Establish and ensure sales targets are met by all staff • Personally solicit and drive sales to ensure team overall objectives/sales are maximized • motivate, guide and coach sales staff • Jointly develop and plan for marketing and sales campaigns • Leverage on community relationships to maximize sales • Develop and maintain a network of local business contacts • Cross selling of other retail banking such as ASB, PF-i, Credit Cards and etc.
Compliance • Ensure compliance to the policies and procedures set by the Bank • Oversight on code of ethic of ASM/SC PF of sales process and activities
Staff Management • Jointly plan for recruitment and retention of sales personnel • Motivate, coaching and mentoring sales personnel for peak performance
Customer Service Management • Anticipates customers' needs to deliver quality service, customer experience and ensure customer satisfaction and loyalty.