About this role
What You Can Expect:
• Collaborate with global key account teams to design and deliver tailored air‑freight logistics solutions
• Coordinate with central pricing teams to create synergies between existing and potential business
• Prepare fast, complete, and standardized spot quotations, including all relevant cost components
• Respond to ad‑hoc customer requests with accurate and competitive offers
• Maintain close communication with Rhenus origin and destination offices
• Oversee full execution of awarded shipments to ensure on‑time delivery and customer satisfaction
• Work confidently with quoting platforms such as Transporeon, Easy4Pro, B4NL, and Freightender
• Monitor and follow up on all spot quotes, track conversion success, and maintain data accuracy
• Coordinate and respond to client‑specific inquiries in line with account expectations
• Ensure compliance with Rhenus SOPs and alignment with local station procedures
• Build and maintain a detailed database of country‑specific shipping requirements
Internal Collaboration
• Daily interaction with Global Key Account Management
• Close coordination with Central Pricing and Local Operations teams
• Interface with Customer Solutions and Regional Control Tower teams
• Regular communication with Rhenus branches at origin and destination
Carrier Coordination & Escalation
• Liaise with global and regional carriers for pricing and service alignment
• Ensure spot availability and escalate issues when needed
• Monitor and resolve irregularities such as schedule changes or service disruptions
• KPI & Data Management
• Support accurate tracking of spot quotation success rates
• Maintain high data quality and ensure timely updates in internal tools and TMS
• Align with KPI frameworks for response time, quote accuracy, and booking follow‑up
• Ensure accurate CRM data, shipment details, and DG information (if applicable)
Documentation Management
• Ensure timely collection and completion of customer‑specific documentation
• Maintain proper records of quotations, awards, and shipment execution timelines
• Align documentation processes with global key account requirements
What You Bring:
• Strong understanding of international freight forwarding, especially air freight • Customer‑focused, proactive, and detail‑oriented • Excellent communication and coordination skills across regions • Comfortable with digital tools and pricing platforms • Team‑oriented and adaptable in a fast‑paced environment • Bachelor’s degree in Logistics, Supply Chain, or equivalent experience • 3–5 years of air freight experience (pricing or operations preferred) • Familiarity with market rates, procurement, and airline service levels • Fluent in English; additional European languages are a strong asset