About this role
What You Can Expect:
Commercial Development
• Identify sales opportunities with the sales team
• Monitor Irish market rates and trends
• Develop competitive pricing and service offerings with product teams
• Support customer meetings and presentations
Service Provider Management
• Build and maintain strong relationships with carriers and hauliers
• Negotiate rates, especially for exports
• Ensure competitive and cost-effective haulage pricing
Team Leadership
• Lead ocean operations, pricing, and warehouse teams
• Set objectives, provide coaching, and drive performance
• Oversee daily operations and optimize resources
• Track quotation success rates and improve performance
• Conduct appraisals and manage performance issues
Customer Relations
• Act as key contact for major customers
• Handle escalations and ensure high service levels
Quality & Compliance
• Ensure compliance with trade regulations and company policies
• Oversee system accuracy (ROCS) and shipment tracking
• Manage insurance claims and improve workflows
• Maintain health, safety, and environmental standards
Reporting & Performance
• Monitor budgets and cost efficiency
• Track KPIs (service, invoicing, delivery, pricing success)
• Deliver performance reports and improvement actions
What You Bring:
• 10+ years’ experience in freight forwarding (sea/air/road/import/export/customs) • Strong knowledge of the Irish ocean freight market • Excellent carrier and stakeholder management skills • Solid operational and financial understanding • Proficient in Excel and freight forwarding systems • Strong communication and teamwork abilities • Relevant logistics qualification (preferred) • Supervisory or management training • Good health & safety awarenes