About this role
What You Can Expect:
• Prepare and process import and export documentation in compliance with Canadian customs regulations and procedures • Coordinate the payment of duties, taxes, and related charges to ensure timely release of shipments • Classify goods accurately using HS codes and maintain up-to-date client profiles, including tariff treatments and vendor information • Ensure entries are submitted and closed within required timelines to avoid delays, storage fees, or penalties • Provide timely updates to clients and respond to inquiries regarding shipment status and customs requirements • Liaise with customs authorities and external partners to resolve clearance issues and shipment exceptions • Support duty drawback activities and ensure compliance with duty deferral programs • Manage release processes, including obtaining freight release and handling documentation with carriers and terminals • Process both high-value and low-value shipments in accordance with regulatory requirements • Support sub-agency activities, including billing, documentation handling, and coordination with internal and external stakeholders • Maintain accurate records and ensure data integrity across all customs-related systems • Participate in after-hours coverage on a rotational basis and provide support during peak periods as needed • Travel to customs offices or airport locations when required • Contribute to a high standard of service by proactively identifying and resolving issues
What You Bring:
• 2+ years of experience in a customs brokerage or logistics support role • Certified Customs Specialist (CCS) designation is considered a strong asset • Solid understanding of customs processes and the broader supply chain environment • Strong communication skills, both written and verbal, with a focus on building effective relationships • Comfortable working with numbers, including duties, taxes, and financial data, with good attention to accuracy • High attention to detail, particularly in documentation and regulatory compliance • Strong organizational and time management skills, with the ability to perform in a fast-paced environment • Effective problem-solving skills with the ability to navigate and resolve issues independently • Proficiency in Microsoft Office, including intermediate Excel skills • Flexibility to provide after-hours support as required