About this role
What You Can Expect:
Project Management & Oversight
• Maintain a structured overview of all ongoing and planned projects across the UK. • Independently manage selected projects from initiation to completion. • Coordinate sub-projects and ensure alignment with strategic goals.
Training & Enablement
• Design and deliver training sessions on new applications and functionalities (e.g., ROCS). • Support onboarding and upskilling of team members on digital tools and processes. • Develop “Train the Trainer” concepts and training materials.
Stakeholder Engagement
• Organise and lead workshops with internal and external stakeholders. • Prepare and present project updates and strategic presentations for executive audiences. • Manage stakeholder relationships for specific projects, including C-Level and operational users.
Business implementation
• Develop and improve business implementation processes and ensure their enforcement. • Drives collaboration between stakeholders on commercial and operational side of the business
Process Improvement & Demand Management
• Capture and document process improvement demands. • Create and manage tickets in Jira and align with regional OET teams and domain owners.
Application Rollouts & Testing
• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc. • Conduct GAP analyses, gather country feedback, and define operational blueprints. • Organize release note management and coordinate testing with country OETs. • Provide partial testing support for general topics.
Operational KPI Monitoring & Analysis
• Set up and maintain and analyse dashboards for operational KPIs. • Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).
Support Management
• Provide 2nd level support. • Track support reporting and aim to reduce 2nd level workload.
What You Bring:
Required Skills & Competencies
• Strong organisational skills with a structured and proactive working style. • Excellent verbal and written communication skills. • Confident public speaking and facilitation abilities. • Professional proficiency in business English. • High-level presentation skills.
Additional Requirements
• Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines. • Readiness to travel within the UK for workshops, trainings, and project coordination.
Tools & Systems
• Microsoft Office Suite: Word, Excel, PowerPoint • Project & Collaboration Tools: Jira