About this role
What You Can Expect:
• Develop and maintain a strong pipeline of A, B, C & (D customers –where justified by life cycle and potential). This pipeline should be clean and constantly refreshed with new customers and opportunities. • Conduct customer visits to understand logistics needs, trade lanes, volumes, and challenges. • Comply with all company rules regarding CRM usage/KPI and maintain a pipeline exclusively through the CRM. • Constant focus on hunting new relationships with A, B, C & (D customers –where justified by life cycle and potential) • Maintain strong relationship with existing A, B, C & (D customers –where justified by life cycle and potential. • Provide accurate forecasts and maintain a healthy sales funnel. • Handover new customers with clear SOPs to operations teams. • Resolve customer issues in a fast and timely manner to maintain satisfaction • Monitor customer and market development
What You Bring:
• Bachelor degree in Business/ Logistics or equivalent experience in logistics; • A minimum of 5 years field sales in freight forwarding (especially Air & Ocean) • Decisions and Problem Solving – analyzing information, evaluating results and using effective approaches for choosing a course of action or developing appropriate solutions • Results Orientation – demonstrates a clear understanding of expected outcomes. Sets personal targets and strives to achieve them. • Client Focused - able to anticipate and identify customers’ needs and expectations and what constitutes positive customer satisfaction • Ability to think out of the box (Entrepreneur) • Strong work-ethic and integrity • Willingness to travel as well as fluency in written and spoken English • Strong negotiation skills