About this role
What You Can Expect:
1. Strategy, Governance & Performance
• Be part of setting the global LSH vertical strategy and execution in your region for Air & Ocean, including annual planning for revenue, volume, and gross profit in line with agreed budgets. • Drive vertical growth initiatives, including account penetration, capability development, and business improvement programs aligned with customer expectations. • Act as the link between strategy and execution, translating strategic objectives into concrete initiatives, projects, and governance structures. • Lead, coach, and develop Key Account Management and Business Development resources within the LSH vertical.
2. Business Development & Key Accounts
• Identify, develop, and manage high-potential and strategic global LSH customers, maintaining a robust sales pipeline. • Personally engage and drive in strategic sales opportunities, customer negotiations, and executive-level meetings where required. • Provide commercial and analytical input during tender and RFQ/RFP processes, including historic volume, rate, and profitability analysis. • Represent the LSH vertical in customer meetings, industry events, and relevant external forums. • Act as single point of escalation for key LSH customers, ensuring service quality, customer satisfaction, and rapid issue resolution.
3. Quality & Compliance
• Ensure quality governance and regulatory compliance across the LSH vertical within Air & Ocean within your region. • Ensure adherence to relevant LSH industry standards and customer requirements (e.g. GDP, GxP, temperature-controlled logistics, validation, audit readiness). • Translate regulatory and customer requirements into standardized operational frameworks, controls, and KPIs across the global network. • Work closely with Quality, Operations, Product, and Sales to ensure customer solutions, contracts, and service commitments are fully compliant and risk-assessed. • Act as senior escalation point for quality deviations, audits, and compliance-related customer issues, ensuring structured root-cause analysis and corrective actions. • Drive continuous improvement initiatives to enhance compliance maturity, service quality, and risk management across LSH supply chains.
4. Internal Alignment & Network Engagement
• Work closely with Global, Regional, and Country Sales leadership to ensure consistent vertical strategy execution across regions. • Build strong cross-functional collaboration with Product, Operations, Pricing, Tender Management, and other Business Units. • Drive internal awareness of LSH capabilities through structured communication, training, and best-practice sharing. • Ensure alignment between customer commitments and operational capabilities across the global network.
What You Bring:
Experience & Capabilities
• Proven senior experience in freight forwarding or logistics, with a strong focus on Life Sciences & Healthcare and global customer management. • Demonstrated ability to lead strategic growth initiatives, manage senior stakeholders, and develop high-performing commercial teams. • Strong understanding of value creation in logistics, including cost-to-serve, productivity, total cost of ownership, and inventory considerations. • Hands-on experience with tender management, solution design, and complex deal execution. • Excellent communication, negotiation, and stakeholder management skills in an international environment. • Analytical, structured, and execution-oriented, with the ability to operate independently in a complex matrix organization. • Fluent in English; additional languages are an advantage.