About this role
Job Summary As a Sales Manager, Mortgage at RHB Bank Berhad, you will be responsible for leading and managing a team of mortgage sales executives to achieve sales targets and expand the bank's mortgage loan portfolio.
Job Responsibilities * Develop and implement effective sales strategies to meet and exceed mortgage sales targets. * Lead, motivate, and coach a team of mortgage sales executives, providing guidance and support to enhance their performance and career development. * Monitor team performance, conduct regular performance reviews, and implement corrective actions as needed. * Identify new business opportunities and cultivate relationships with property developers, real estate agents, and other potential referral sources. * Ensure compliance with all internal policies, banking regulations, and ethical standards in mortgage sales activities. * Analyze market trends, competitor activities, and customer feedback to identify areas for improvement and new product development. * Prepare and present sales reports, forecasts, and business plans to senior management. * Collaborate with other departments, such as credit, operations, and marketing, to streamline processes and enhance the customer experience. * Handle customer complaints and provide effective solutions to maintain high customer satisfaction. * Stay updated on industry best practices and changes in mortgage lending regulations.
Job Qualifications * Bachelor's degree - Any related field(s). * Minimum of 5 years of experience in mortgage sales, with at least 2 years in a supervisory or management role within a financial institution. * Proven track record of achieving and exceeding sales targets in mortgage products. * Strong leadership, coaching, and team management skills. * Excellent communication, interpersonal, and negotiation skills. * In-depth knowledge of mortgage products, services, and lending regulations in Malaysia. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).