About this role
What You Can Expect:
• Serve as the primary point of contact for customer inquiries, providing timely, professional support and coordinating solutions with internal teams. • Prepare and manage customer quotations, pricing proposals, and sales documentation with a high degree of accuracy. • Develop competitive freight pricing by collaborating with operations, carriers, and the global network to identify the best transportation solutions. • Coordinate with operations teams to verify routing options, transit times, service availability, and shipment requirements. • Follow up on quotations and sales opportunities, maintaining regular communication with prospective customers to support business development efforts. • Partner with Business Development Managers to identify, qualify, and pursue new business opportunities while supporting the sales pipeline. • Collaborate with Rhenus offices and international partners to develop customized logistics solutions that meet customer requirements. • Maintain accurate customer records, pricing data, sales activities, and pipeline information within internal systems. • Prepare sales reports and analyze performance metrics to support business planning and management reviews. • Maintain internal pricing databases, customer contact directories, and sales support documentation. • Coordinate customer onboarding activities, including credit documentation, account setup, and welcome communications. • Build and maintain strong customer relationships by delivering exceptional service and identifying opportunities to support long-term account growth. • Perform other duties and special projects as assigned.
What You Bring:
• Bachelor’s degree in business, supply chain management, logistics, or a related field, or an equivalent combination of education and relevant experience. • 3+ years of experience in inside sales, sales support, customer service, or commercial operations within the freight forwarding, logistics, transportation, or supply chain industry. • Previous experience preparing freight quotations, coordinating customer proposals, or supporting business development activities is strongly preferred. • Working knowledge of international freight forwarding, transportation services, and global supply chain operations; experience with ocean, air, or multimodal freight is considered a strong asset. • Familiarity with international shipping documentation, Incoterms, and customs processes is considered an asset. • Proficiency with Microsoft Office, particularly Excel, Outlook, and Word; experience with CRM platforms and transportation management systems (TMS) is highly desirable. • Strong communication and interpersonal skills, with the ability to build relationships and provide exceptional customer service. • Highly organized with excellent time management skills and the ability to manage multiple priorities in a fast-paced environment. • Strong analytical and problem-solving skills with exceptional attention to detail and accuracy. • Self-motivated, results-oriented, and proactive, with a strong sense of ownership and initiative. • Demonstrated ability to quickly learn new systems, adapt to changing priorities, and work collaboratively within a team environment. • Professional written and verbal communication skills in English.