About this role
Sales
• Actively solicit and promote sales of Personal Financing Islamic (PFi) products.
• Achieve individual sales targets and contribute to the overall Group sales objectives.
• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.
• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.
Customer Service
• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
• Address customer inquiries promptly and professionally to ensure satisfaction and retention.
Compliance
• Adhere strictly to all Bank policies, procedures, and regulatory requirements.
• Uphold and protect the Bank’s image, reputation, and brand integrity at all times.
Operations
• Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.
• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.
Requirements:
• Bachelor’s Degree in any related field.
• Minimum 5 year of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated, success-driven, self-initiated, and able to work with minimal supervision.
• Comfortable engaging with people and taking personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Excellent interpersonal skills with a service-oriented mindset.
• Demonstrates initiative, perseverance, and passion in a fast-paced, demanding environment.
• Ability to relate and connect with the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.