About this role
Job Title: 2026 Workforce Management GVPKP Job Description The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.Responsibilities
• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards • Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes • Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met • Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team • Lead the development of forecasts, resource plans, and schedules for new programs • Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred • Experience with forecasting, capacity planning and scheduling software tools • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates • Advanced Microsoft Office skills • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment • Demonstrated ability to mentor, coach and provide direction to a team of employees • Demonstrated ability to take initiative and ownership with focus on continuous improvement • Excellent attention to detail • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team • Solid understanding of the organization's business operations and industry. Demonstrated business acumen • Demonstrated ability to comprehend, analyze, and interpret
Qualifications
• 3+ years of experience in a similar role • Proficiency with Microsoft Office • Strong organizational and communication skills • Strong ability to multitask • Comfort working with multiple groups within business
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Location: PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building Language Requirements:
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