About this role
Customer Support is evolving toward a more scalable, intelligence-driven operating model that reduces manual effort, improves customer self-service, and leverages AI to deliver faster, more consistent outcomes.
The AI Business Solutions Architect, Customer Support is responsible for the ongoing optimization, tuning, monitoring and business administration of Salesforce Agentforce and Data 360 capabilities within Customer Support. This role serves as the bridge between business operations, AI-enabled support experiences, customer education, and Salesforce technology teams.
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