About this role
Desktop Support Engineer L1 - PR at Blue Mantis. Location: Portsmouth, New Hampshire, United States. Role: resolving tickets, configuring devices, updating documentation Requirements: 2+ years help desk experience, customer service skills, Windows/macOS imaging, VPN and printer support, proficiency with ServiceNow, MS Office, Exchange/O365, Azure/Entra ID/Active Directory; strong troubleshooting and communication. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Windows 10, Windows 11, macOS, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Exchange, O365, Azure, Entra ID, Active Directory, Autopilot, Intune, Cisco, SonicWall, Fortinet Commitment: Full Time Workplace: Onsite Languages: English