About this role
Member Resolution Specialist at Wright-Patt Credit Union. Location: Beavercreek, Ohio, United States. Role: resolving escalations, coordinating responses, supporting partners Requirements: 2+ years customer service experience, 1+ year WPCU experience, high school diploma or equivalent, NMLS required, MC/MHC certification MER C or higher, strong verbal/written communication and problem-solving, ability to use multiple banking applications. Category: Customer Service Seniority: Entry Level Tools: Episys, Visa CATS, Visa Online, IB Admin, Bill pay, Vertifi, Express Services, Money Gram, Simplex, EFT Source, EZ Admin, Xpress Accounts, Loans PQ Certifications: nmls, mc/mhc (mer c) Commitment: Full Time Workplace: Onsite Languages: English