About this role
DIRECTOR, CUSTOMER PROGRAMS AND SERVICES (CRM SYSTEMS & CBA's) at Los Angeles County Metropolitan Transportation Authority (LA Metro). Location: Los Angeles, California, United States. Role: directing programs, managing contracts, overseeing operations Requirements: Bachelor's degree (Master's preferred), 5+ years management-level experience administering revenue-producing programs or high-level transit planning/financial analysis; knowledge of fares/TAP, labor relations, project management; valid California Class C driver required or alternative transportation; Metro CSR training preferred. Category: Transportation Services Seniority: Senior Level Tools: Power BI, CRM, Universal Fare System (TAP) Certifications: california class c driver, metro customer service representative training Commitment: Full Time Workplace: Onsite Languages: English