About this role
Senior Complaints Manager at Zopa. Location: London, England, United Kingdom. Role: leading team, owning process, driving change Requirements: Experience in retail banking/fintech complaints, knowledge of FOS, FCA DISP and consumer credit regulation, experience with FOS/FCA, product experience with current accounts or consumer lending, team leadership in complaints or conduct, and use of complaints insight to drive change. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English