About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Essential Duties and Responsibilities
• Supervise inbound and outbound service-related warehouse operations to meet customer expectations.
• Monitor and improve productivity, quality, and customer service standards through daily oversight.
• Analyze shipment logs and delivery timelines to ensure on-time service and efficient routing.
• Support customer satisfaction by coordinating warehouse activities that align with service goals.
• Optimize employee workflow and recommend improvements to boost service levels.
• Develop, track, and report on KPIs related to service performance, on-time delivery, and customer satisfaction.
• Supervise facility vehicle and equipment maintenance to ensure safe and reliable service operations.
• Train, coach, and evaluate warehouse staff, promoting a service-oriented culture.
• Perform operational responsibilities, including opening and closing shifts and managing payroll/commission reports.
• Maintain a clean, safe, and organized warehouse environment in line with service standards.
Qualifications and Requirements
• Bachelor’s or Associate degree in logistics, business administration, or related field preferred (equivalent experience acceptable).
• Forklift and OSHA certification preferred.
• 2–3 years of experience in warehousing, logistics, or service-focused operations.
• Use of Acellos Inventory Control system preferred
• Strong leadership and interpersonal skills with proven ability to motivate teams.
• Knowledge of service KPIs and logistics best practices.
• Effective communication skills with ability to collaborate cross-functionally.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).