About this role
QA/Training Manager at CTI. Location: Chester, Virginia, United States. Role: managing training, overseeing quality, coaching staff Requirements: 5+ years QA/training experience in a contact center or federal customer service environment; Bachelor\u0002s preferred; experience with QualityNow and LMS; strong facilitation, data analysis, and Microsoft Office skills. Category: Customer Service Seniority: Senior Level Tools: QualityNow, CMS Learning Management System, Microsoft Office Certifications: cplp Commitment: Full Time Workplace: Onsite Languages: English