About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Job Description
Essential Duties and Responsibilities:
• Serve as a liaison between national account customers and internal departments including sales, logistics, and customer service.
• Manage order entry, tracking, and fulfillment processes to ensure timely and accurate delivery.
• Maintain up-to-date records of pricing, product specifications, promotions, and customer information.
• Coordinate with supply chain and operations teams to monitor inventory levels and address potential issues.
• Assist in the preparation of reports, sales data analysis, and performance metrics for key accounts.
• Resolve customer inquiries and issues promptly, ensuring a high level of satisfaction.
• Support national account managers with administrative tasks, meeting preparations, and project coordination.
Qualifications and Educational Requirements:
• Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2+ years of experience in sales support, customer service, or account coordination.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in Microsoft Office Suite, especially Excel; experience with ERP systems is a plus.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.