About this role
Contact Center Platform Analyst (100% Remote) at Clearcaptions. Location: United States. Role: administering platform, optimizing configuration, coordinating projects Requirements: Administer and optimize contact-center platforms (NICE CXone, RingCentral); 5+ years NICE CXone experience, NICE Studio, dialers/routing/skills, vendor partnership, project coordination, Microsoft Office/Teams/Slack, strong analytical and communication skills. Category: Information Technology Seniority: Senior Level Tools: RingCentral, NICE CXone, NICE Studio, Microsoft Office Suite, Microsoft Teams, Slack, Balto Commitment: Full Time Workplace: Remote Languages: English