About this role
Customer Support Analyst at Ppro. Location: Mexico City, Mexico City, Mexico. Role: configuring merchants, troubleshooting issues, onboarding merchants Requirements: 2+ years customer support experience (payments/fintech preferred), troubleshooting technical and functional issues, familiarity with payment processing and APIs, excellent English communication, and proficiency with Zendesk or Freshdesk and Jira. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Freshdesk, Jira Commitment: Full Time Workplace: Hybrid Languages: English