About this role
Customer Support Analyst at Ppro. Location: Munich, Bavaria, Germany. Role: onboarding merchants, troubleshooting issues, configuring merchants Requirements: 2+ years customer support experience (payments/fintech preferred), troubleshooting and technical issue resolution, familiarity with payment processing and LPMs, strong English communication, experience with Zendesk/Freshdesk and Jira, API/integration knowledge. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Freshdesk, Jira Commitment: Full Time Workplace: Hybrid Languages: English