About this role
Intermediate Business Analyst | Customer Service Execution at GoTymeX. Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam. Role: owning analysis, producing artefacts, facilitating workshops Requirements: 4–6 years business analysis experience with BPM/case management platforms (Pega, Appian, ServiceNow, Camunda), ability to produce functional artefacts, document integrations (REST APIs), strong stakeholder communication, English fluency, and comfort with AI-assisted tooling. Category: Project and Program Management Seniority: Mid Level Tools: Pega, Pega Customer Service, Pega Platform, Pega Process Fabric, Pega Constellation, Pega Blueprint, Appian, ServiceNow, Camunda, REST APIs, Operational Data Store, process mining tools Certifications: cbap, pmi-pba, cspo, safe Commitment: Full Time Workplace: Hybrid Languages: English