About this role
Intermediate Business Analyst | Customer Service Execution at GoTymeX. Location: Hanoi, Ha Noi, Vietnam. Role: owning analysis, producing artefacts, analyzing integrations Requirements: 4+ years business analysis experience with BPM or case management platforms (Pega, Appian, ServiceNow, Camunda); ability to produce workflows, data models, API specs, user stories; REST API integration experience; English proficiency; bachelor’s degree in IT or related field required. Category: Project and Program Management Seniority: Mid Level Tools: Pega, Pega Customer Service, Pega Platform, Pega Blueprint, Appian, ServiceNow, Camunda, REST APIs Certifications: cbap, pmi-pba, cspo, safe Commitment: Full Time Workplace: Hybrid Languages: English