About this role
[쿠팡] CS Learning & Development Specialist [L4] (CS Knowledge base Management) at Coupang Internal. Location: Seoul, Seoul, Korea. Role: developing content, managing knowledge, analyzing metrics Requirements: Planning and operating CS knowledge guides and SOP-based documentation; updating content for policy/operation changes; collaborating cross-functionally; analyzing CS metrics using Power BI and MS Office. Category: Human Resources Seniority: Mid Level Tools: Power BI, MS Office Commitment: Full Time Workplace: Onsite Languages: Korean