About this role
Head of CSM at Flare. Location: Scottsdale or New York City. Role: leading team, shaping strategy, driving analytics Requirements: 10+ years in account/partner management with 5+ years leading teams; experience in SaaS/marketplace/professional services preferred; data-driven, strategic and operational leader able to define KPIs and scale a partner network. Category: Customer Service Seniority: Senior Level Tools: Claude, Salesforce, Tableau, Slack, Google Workspace, Vonage, Dialpad, Google Gemini Commitment: Full Time Workplace: Hybrid Languages: English