About this role
WFM & CC Development Team Leader at Umniah. Location: Amman, Amman Governorate, Jordan. Role: monitoring operations, managing schedules, analyzing data Requirements: Bachelor's degree, 5-8 years related experience, proven contact center and WFM expertise, RTM and forecasting skills, reporting and data analysis, stakeholder collaboration, team leadership and development. Category: Project and Program Management Seniority: Senior Level Tools: Oracle CRM Application, Cisco, Cisco Finesse, Teleopti, Social Media Management Systems, Speech Log System, Cisco Intelligence Reporting System, Interactive Voice Response (IVR), Power BI, Microsoft Excel Certifications: risk management, vendor management, pmp, ccmp, swpp, scrum, advanced excel, power bi Commitment: Full Time Workplace: Onsite Languages: English