About this role
Call Centre Lead at Hayleys. Location: Colombo, Western Province, Sri Lanka. Role: managing operations, handling calls, coaching agents Requirements: Establish and manage call centre operations, handle inbound/outbound calls and bookings, resolve escalations, coach agents, maintain CRM records, and prepare reports; diploma/degree and 2+ years call centre experience preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English, Sinhala