About this role
Sr. Executive- Customer Experience– Hotels at ixigo. Location: Gurugram, Haryana, India. Role: handling emails, coordinating partners, resolving escalations Requirements: Experience in hotel bookings support, strong communication and analytical skills, proficiency with Freshdesk and Microsoft Excel/Word/PowerPoint, customer escalation handling, and ability to work rotational shifts including weekends and public holidays. Category: Customer Service Seniority: Mid Level Tools: Freshdesk, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Remote Languages: English