About this role
Customer Account Specialist - National Accts & Customer Support at FirstEnergy Careers. Location: Akron, Ohio, United States. Role: managing customers, coordinating services, resolving issues Requirements: Customer service experience; strong communication, relationship management, problem-solving, and multitasking skills; proficiency with CX1, SAP/CRM, CREWS, PowerOn Remote, GIS, Microsoft Word and Excel; associate degree preferred or 4+ years related experience. Category: Customer Service Seniority: Mid Level Tools: CX1, SAP/CRM, CREWS, PowerOn Remote, GIS, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English